AMAO VILLA

FAQ

Please select the facility for which you would like to see the most frequently asked questions, and refer to them. If you have any other questions, feel free to contact us.
※ For room rates, please visit the Izu Kogen and Atami reservation pages and enter the date and number of guests.

AMAO VILLA Izukogen

Q. Is there a cancellation fee?

Yes, there is a cancellation fee based on the number of days between your reservation date and your stay. However, no cancellation fee applies if public transportation services are suspended, such as during a typhoon.

・More than 21 days before : 0% of the room charge
・21 to 15 days prior : 20% of the room charge
・14 to 8 days prior : 50% of the room charge
・7 to 6 days before : 80% of the room charge
・5 days to the day of the stay : 100% of the room charge

Q. Can I check in earlier than the specified time?

es, you can check in from 3:00 p.m. only if there is no reservation for the day before your stay. 

If we receive a reservation the day before, we will check you in at 4:00 p.m. as usual. 

Please note that during peak seasons such as summer vacation, spring vacation, and Golden Week, we are unable to accommodate early check-ins.

Q. How many cars can I park in the parking lot?

You can park up to 3 cars. This includes 2 cars on the premises and 1 car parked on the street in front of the premises.

Q. What kind of cooking utensils do you have?

We have a microwave oven, rice cooker, frying pan, small pot, bowl, colander, kitchen knife, cutting board, peeler, grater, ladle, etc.

We also provide plates and cutlery.

Q. Is there anything I need to bring when BBQing?

Please bring your preferred food and sauces for the BBQ experience. We provide essential items such as tableware, tongs, gas (provided), and condiments like soy sauce, salt, sugar, salt and pepper, and oil. 

There’s an additional charge of 2,500 yen for using the BBQ facilities, which you can conveniently pay by scanning the QR code on-site and using your credit card.

Q. Can I build a fire?

Yes, you can. We offer a fire pit and one-time use of firewood for a fee of 1,500 yen. To arrange this service, please scan the QR code provided on-site and make the payment using your credit card.

Q. Are pets allowed in the rooms?

Yes, pets are allowed to roam freely in the rooms. They are also allowed on the beds, but please inform us in case of any misbehavior. If you’re concerned about your pet’s behavior, we recommend using a manner wear.

Q. Is there a limit to the number of dogs that can stay?

There is no limit to the number of dogs. Basically, up to two dogs are included in the room charge, but from the third dog, a fee of 2,500 yen per dog will be charged, so please contact us in advance.

Q. Are there any breed restrictions?

We do not have any breed restrictions. We can basically accept very large dogs, but we may decline depending on the conditions.

AMAO VILLA Atami (※No dogs allowed)

Q. Is there a cancellation fee?

Yes, there is a cancellation fee based on the number of days between your reservation date and your stay. However, no cancellation fee applies if public transportation services are suspended, such as during a typhoon.

・More than 21 days before : 0% of the room charge
・21 to 15 days prior : 20% of the room charge
・14 to 8 days prior : 50% of the room charge
・7 to 6 days before : 80% of the room charge
・5 days to the day of the stay : 100% of the room charge

Q. Can I check in earlier than the specified time?

Yes, you can check in from 3:00 p.m. only if there is no reservation for the day before your stay. If we receive a reservation the day before, we will check you in at 4:00 p.m. as usual. 

Please note that during peak seasons such as summer vacation, spring vacation, and Golden Week, we are unable to accommodate early check-ins.

Q. How many cars can I park in the parking lot?

Up to 3 cars are allowed.
( 2 cars on the premises / 1 car parked on the street in front of the premises )

Q. What kind of cooking utensils do you have?

We have a microwave oven, rice cooker, frying pan, small pot, bowl, colander, kitchen knife, cutting board, peeler, grater, ladle, etc.

We also provide plates and cutlery.

Q. Is there anything I need to bring when BBQing?

Please bring your preferred food and sauces for the BBQ experience. We provide essential items such as tableware, tongs, gas (provided), and condiments like soy sauce, salt, sugar, salt and pepper, and oil. 

There’s an additional charge of 2,500 yen for using the BBQ facilities, which you can conveniently pay by scanning the QR code on-site and using your credit card.

Q. Can we build a fire?

Unfortunately, fires are not permitted in our facility due to fire safety regulations.

Q. Can I stay with my dog?

No. Pets are not allowed to stay at our facility in Atami.

The facility in Izu-kogen is pet-friendly.